REFUND & RETURNS POLICY
IMFARA APPAREL
Clear & Firm Policy
IMFARA Apparel operates on a strict refund and returns policy. Once orders are accepted and production commences, refunds are generally NOT available. Please read this policy carefully before placing orders.
Effective Date: January 2026
Last Updated: January 2026
1. GENERAL POLICY
NON-REFUNDABLE SERVICES
The following are STRICTLY NON-REFUNDABLE:
✗ Custom orders (once production starts)
✗ Bulk manufacturing orders
✗ Custom designs
✗ Shipping and logistics
✗ All deposits (50% prepayment)
✗ All final payments
✗ Design and pattern development
✗ Material sourcing and procurement
✗ Quality control and inspection
✗ Packaging and preparation
Once production commences = NO REFUNDS AVAILABLE
2. DEPOSIT PAYMENT
50% Deposit – Non-Refundable
- Deposit required to commence production
- Deposit is 100% NON-REFUNDABLE once paid
- Deposit holds your order and secures materials
- No refunds for change of mind, cancellations, or any reason
3. FINAL PAYMENT
50% Final Payment – Non-Refundable
- Final payment due before shipment
- Final payment is 100% NON-REFUNDABLE
- Payment confirms acceptance of goods
- No refunds for any reason after payment
4. INSPECTIONS & HANDOVER
Final Inspection is Final & Binding
Customers inspect goods at IMFARA facility or via third-party inspector
- Inspection location: IMFARA Apparel facility or approved inspector
- Inspection timing: Before shipment
- Your responsibility: Conduct thorough inspection of all goods
- Final inspection = Final acceptance
Once Goods Accepted: NO REPLACEMENT, NO REFUND
- Acceptance of goods is FINAL
- You agree goods meet all specifications
- You cannot return goods after acceptance
- You cannot request refunds after acceptance
- No future claims are allowed
5. DAMAGED OR WRONG ITEMS
Inspection is Your Responsibility
- You must inspect all goods thoroughly
- Check for damage, defects, and specifications
- Verify quantity and quality
- Confirm design and color
- This is YOUR responsibility, not IMFARA’s
Report Issues BEFORE Accepting Goods
- Issues must be raised DURING inspection
- If defects found during inspection: Report immediately
- Major defects: IMFARA may offer rework (at discretion)
- Minor defects: Accepted as-is, no refunds
Goods Accepted After Inspection: NO REPLACEMENT, NO REFUND
- Once you accept goods: All claims are closed
- Acceptance means goods meet specifications
- NO REPLACEMENTS ALLOWED
- NO REFUNDS ALLOWED
- No exceptions, no appeals
6. RETURN PROCESS
Issues Must Be Raised DURING Inspection
- Only issues reported during final inspection will be considered
- IMFARA staff must be present and acknowledge issues
- Documentation of issues must be provided
- Issues raised after inspection: NOT accepted
Email After Inspection:
NO Refunds After Goods Accepted
- Refunds are NOT available after accepting goods
- Even if issues arise later: No refunds
- Even if you discover problems: No refunds
- Even if goods don’t sell: No refunds
Payment is final. Goods are yours.
7. CANCELLATION POLICY
Before Production Starts
- Cancellation request: Must be in writing
- 50% deposit: FORFEITED, NON-REFUNDABLE
After Production Commences
- Cancellation: NO refund, full payment due immediately
- Goods will be completed and delivered
- Payment in full is required
8. COLOR & DESIGN VARIATIONS
NO REFUNDS FOR:
✗ Color variations (dyes vary naturally)
✗ Shade differences (lighting and materials vary)
✗ Minor design deviations
✗ Texture or finish variations
Color variations are normal in manufacturing. NO REFUNDS FOR COLOR ISSUES.
9. TIMELINE & DELAYS
No Refunds For Delays Due To
- Fabric/material availability
- Production scheduling
- Quality control requirements
- Weather or natural disasters
- Government actions or delays
- Customs and import/export issues
- Any cause beyond IMFARA’s control
Timeline delays do NOT entitle refunds.
10. SHIPPING & DELIVERY
NOT Refundable
- Shipping costs (regardless of delivery)
- Logistics and handling
- Packaging and materials
- Risk transfers upon shipment
Shipping Issues
- Lost shipments: File claim with shipping company
- Damaged goods during shipping: Claim with shipper
- Delayed delivery: Not IMFARA’s responsibility
IMFARA not liable for shipping issues.
11. PAYMENT TERMS
Payment Schedule
- 50% deposit: Upon order confirmation (NON-REFUNDABLE)
- 50% final: Before shipment (NON-REFUNDABLE)
Late Payment Penalties
- Overdue invoices: 1.5% monthly interest
- 30 days overdue: Order may be cancelled
- Legal collection: Client pays all legal fees
12. NO REFUND POLICY SUMMARY
CLEAR & SIMPLE:
Once you order from IMFARA Apparel:
- Deposits are gone forever
- Production begins = Full payment due
- Goods inspected = No refunds allowed
- Shipment = Ownership transferred
- Your money stays with IMFARA
13. CONTACT FOR ISSUES
To Report Issues During Inspection:
Email: apparel@imfara.com
Note: Issues must be reported DURING inspection only.
14. ACKNOWLEDGMENT
By placing an order with IMFARA Apparel, you acknowledge:
✓ You have read this policy
✓ You understand NO REFUNDS after acceptance
✓ You will inspect goods carefully DURING inspection
✓ Final inspection = final acceptance
✓ Your payment is final and non-refundable
Effective Date: January 2026
Last Updated: January 2026
Version: 1.0